Support

Stantinel Pets is a safety check-in app for pet owners. You create recurring check-in schedules, and if you miss a check-in, your emergency contacts are automatically notified so someone can look after your pets.

There are three main steps:

• Create check-in schedules — choose how often you want to check in (daily, weekly, etc.) and at what time.
• Add emergency contacts — invite people you trust. Assign them a trust tier (Family, Friend, or Service Provider) to control what information they can see during emergencies.
• Check in on time — when a check-in is due, confirm it in the app. If you miss one, Stantinel automatically escalates to your contacts.

No. Stantinel is designed to help friends and family stay aware and coordinate a response when you miss a routine check-in. It is not a medical alert system and does not contact emergency services. If you are in immediate danger, call 911 or your local emergency number.

When a check-in becomes overdue, Stantinel waits for a 30-minute grace period. If you still haven't checked in after the grace period, an alert is created and your escalation rules kick in — notifying your emergency contacts in the order and timing you configured.

Yes. If you check in after the scheduled time but before or during escalation, the late check-in is recorded and any active alert is automatically resolved. Your contacts are notified that you're safe.

You can snooze a check-in when it comes due. You can also deactivate a check-in schedule entirely from the Check-ins screen and reactivate it later.

Check-ins use the time zone you set when creating the schedule. If you travel across time zones, the check-in stays at the original time zone unless you update it.

Trust tiers control how much emergency information a contact can see during an alert:

• Family — sees everything, including home access codes and full medical details.
• Friend — sees address, pet care info, and basic medical info, but not access codes.
• Service Provider — sees pet care instructions and basic contact info only.

Escalation rules define who gets notified, in what order, and with what delay. For example, you might notify your partner immediately, then a neighbor after 15 minutes, then a friend after 30 minutes. Each step can use push notifications, email, SMS, or voice calls depending on your tier.

No. Contacts can receive alerts via email, SMS, or voice call without the app. However, installing the app gives them push notifications, access to your emergency info during alerts, and the ability to mark you as safe.

A Stantinel Pet Tag is a QR code you attach to your pet's collar. If your pet is found, anyone can scan the tag with their phone camera to see your pet's profile and reach you. In normal mode the finder sees your pet's name, breed, age, photo, and your display name. When you activate Lost Mode, your full contact details and emergency contacts become visible on the landing page to help reunite you faster.

An Personal Emergency Tag is a QR code you carry on your person (keyring, bag, etc.). If you are incapacitated, anyone who finds you can scan it to see your emergency contacts and pets-at-home information. Your emergency contacts are notified immediately when the Personal Emergency Tag is scanned.

The easiest way is to order one directly through the Stantinel app. Open the pet's detail screen (for a Pet Tag) or the Personal Emergency Tag screen and tap "Order a Stantinel tag". You choose a design, confirm the customization preview with your pet's name and unique QR code, and pay with Apple Pay, Google Pay, or a card. We ship to Canada and the United States. See our Terms of Sale for full details.

If you prefer, you can also create a QR tag in the app and print it yourself or take it to any third-party QR printing service. The app displays your unique QR code and short URL.

You receive a notification with the scan time and approximate location. The scanner sees a landing page with your pet's info (Pet Tag) or your emergency contact list (Personal Emergency Tag), depending on the tag type. You can view scan history and analytics in the app.

Treat your Pet Tag and Personal Emergency Tag like a password. Do not post photos of the QR code publicly.

Each Stantinel QR tag contains a unique 16-character secret token encoded in the QR code itself. That token is what identifies the tag to our servers and forms the unique URL of the tag's landing page. Anyone who has the token — whether by physically holding the tag, scanning it, or seeing a photo of the QR code online — can open the landing page and trigger scan notifications to you and your emergency contacts. For Personal Emergency Tags and Pet Tags in Lost Mode, a scan also reveals your contact information.

The token itself is extremely hard to guess (roughly 7.9 × 10²⁴ possible combinations, about 82 bits of entropy), so automated enumeration is not a practical threat. The main risk is unintentional disclosure:

• Do not post a photograph of the QR code on social media, messaging apps, marketplaces, or any public surface.
• Do not share the tag URL (for example stnt.be/xxxxxxxxxxxxxxxx) with anyone you do not want to be able to trigger a scan.
• If your tag is lost, stolen, or was shared publicly by mistake, delete it in the app and create a new one. The old token is invalidated immediately and can no longer be scanned.

stnt.be is our short domain. When someone scans your Stantinel Pet Tag or Personal Emergency Tag, their phone opens a URL of the form https://stnt.be/xxxxxxxxxxxxxxxx, which instantly redirects to the full landing page on qr.stantinel.com.

We use a short domain because a QR code's physical printed size and its error-correction reliability are directly tied to how much data the code encodes. Every additional character in the URL means either a larger printed tag or a denser, harder-to-read QR pattern. On a pet collar tag or a wristband, space is precious and the tag may get scratched, wet, or partially covered — so the QR code needs to stay small enough to fit and sparse enough to scan reliably from an imperfect angle on a cheap camera.

The 16-character secret token on each tag is already large enough to be impossible to guess (roughly 7.9 × 10²⁴ possible combinations). Pairing it with a very short base domain (stnt.be is 7 characters total including .be) lets us keep the whole URL under 24 characters, which is about the shortest reliably-scannable payload for a small-format QR code.

You may occasionally see the longer form https://qr.stantinel.com/xxxxxxxxxxxxxxxx in notifications or emails — that's the same landing page at our canonical domain. The short form is only used to fit the physical tag; both URLs are equivalent.

A printed tag is a label. A Stantinel Pet Tag is a recovery service.

A network of care, not a single phone number. A printed tag points to one phone line, belonging to one person, who may be asleep, in a meeting, or out of range. A Stantinel Pet Tag routes every scan to your entire support network at once — partner, family, housesitter, neighbor — so whoever is closest, most available, or best equipped can respond first. Recovery becomes a group effort instead of a single point of failure.

A typical moment. It's 11 p.m. Your phone buzzes: someone scanned your dog's tag in a suburb two towns over. The finder hasn't opened the form yet, hasn't decided whether to call, but you already know your dog is alive, found, and roughly where. You and your partner split up to drive before the finder even starts typing. A printed number gives you none of that — you wait for the phone to ring.

Privacy. A printed number is visible to anyone who handles your pet — the groomer, the dog park, a passing stranger with a phone camera. That number is yours permanently and can't be taken back. A Stantinel QR tag shows nothing until scanned, and the finder contacts you through a form rather than dialing your personal line. You choose whether and how to respond.

Visibility into scans. With a printed number, you only know your pet was found if the finder decides to call. With a Stantinel tag, every scan is logged with timestamp and approximate location, so you know your pet has been found even before anyone reaches out.

Multiple pets, one account. A single Stantinel account manages multiple pets — up to your plan's limit — each with its own tag, medical notes, and Lost Mode state, all routed through the same support network. Traditional tags are ordered and engraved one at a time, and updates mean reordering each one individually.

Updating details. Changing the information on a printed tag means ordering and waiting for a new tag. A Stantinel tag's information is updated in the app in seconds and takes effect on the next scan.

Lost Mode. Stantinel tags have a Lost Mode toggle that changes the landing page into a "missing pet" notice with optional reward details and heightened urgency. Printed tags are static — they can't distinguish "routine found" from "actively missing."

A richer scan page. A Stantinel tag can surface the pet's name, photo, medical notes, allergies, medications, vet contact, microchip number, and feeding instructions. A printed tag is limited to whatever fits on the metal.

Scan history. Stantinel shows every scan event, so repeated scans from the same location or a single scan in an unexpected place become visible patterns. Printed tags provide no such history.

Integration with check-ins. If a Stantinel pet tag is scanned around the same time you've missed a safety check-in, Stantinel's Signal Fusion treats both events together and escalates to your emergency contacts automatically. Printed tags are standalone and can't correlate with other events.

A printed keychain is a message in a bottle. A Stantinel Personal Emergency Tag is a live line to your network.

The two products look similar but were designed around different problems. Here's how they line up.

A network of care, not a single lifeline. Stantinel is built on the principle that personal safety works best as a shared responsibility — your emergency contacts, family, and close friends form a coordinated network around you. A traditional keychain lists one number and hopes that one person picks up. A Stantinel Personal Emergency Tag alerts your entire support network the moment it's scanned, so the response doesn't depend on whether any single person happens to be available. Everyone who's been trusted with your care is brought in at once, with the same context, at the same moment.

A typical moment. You're in an accident. A bystander picks up your keychain and scans the QR. Within seconds your spouse gets your location, your parents are told your blood type and allergy list, and the paramedic reading over the bystander's shoulder can see your current medications — all without unlocking your phone or waiting for anyone to dial a number.

Works even when your phone doesn't. The most important advantage of a physical emergency tag over any phone-based system: if your phone is dead, smashed, or lost in the incident itself, your information and contact chain still work because they live on a separate piece of metal on your keyring. A bystander's phone is the only device needed to reach your people.

Primary purpose. A "Pet Home Alone" keychain is a message to bystanders: "If something has happened to me, please make sure my pet is cared for." A Stantinel Personal Emergency Tag is both a personal safety device for you — medical information, emergency contact notification, and location — and a pet-home-alone signal that includes crucial information about your pets. You don't have to choose between the two; a Stantinel Personal Emergency Tag can carry both.

How contacts are notified. With a traditional keychain, a bystander has to read the tag, pull out their own phone, dial the number, and leave a message. With a Stantinel Personal Emergency Tag, a single scan immediately pushes a notification to every emergency contact on the account, along with the approximate location of the scan.

Medical information for responders. A Stantinel Personal Emergency Tag can surface blood type, allergies, current medications, medical conditions, organ donor status, DNR preferences, and primary physician — all accessible by scanning the QR. Traditional keychains are limited to whatever text fits on the physical tag.

Check-in integration. If you've missed a safety check-in and your Personal Emergency Tag is then scanned, Stantinel's Signal Fusion treats the combination as a high-severity event and escalates accordingly. A traditional keychain has no awareness of your check-in state.

Lost-item mode for everyday carry. A Stantinel Personal Emergency Tag can ride on your keyring, tuck into your wallet, or attach to any everyday-carry item, so the same tag that alerts your contacts in an emergency can also help recover a lost wallet or lost keys. Flip on Lost Keys Mode and the tag switches to "I've just lost my keys or wallet" — scans are routed privately to you without alerting your emergency contacts, so a kind stranger can return your things without waking anyone up. A printed keychain or wallet card can't tell the difference between a misplaced wallet and a real emergency, so every scan carries the same weight.

Tiered visibility. Information on a Stantinel Personal Emergency Tag is grouped by trust tier — family contacts can see your full medical profile, while a stranger finder sees only the minimum you've chosen to expose. A printed keychain shows one version of its information to everyone.

Updating details. Changing information on a printed keychain means ordering a new one. Stantinel Personal Emergency Tag details are edited in the app and take effect immediately.

Finder communication. A Stantinel Personal Emergency Tag's scan page lets the finder leave a note, share their location, or provide a callback method through a form — without having to dial from their own phone, which some finders are reluctant to do. A printed keychain requires the finder to use their own phone.

When you turn on Lost Mode for a Pet Tag, you are telling Stantinel that your pet is actually missing and a scan is urgent. Activating it:

• Unlocks the full Pet Tag landing page for any finder — your name, phone, email, and emergency contact names and numbers are all shown, so a finder can reach you immediately by any available channel.
• Enables scan notifications so you are alerted the moment anyone scans the tag.
• Marks the pet as missing on your home screen as a persistent reminder.

Turn Lost Mode off as soon as your pet is recovered so your contact details are no longer exposed.

If your Pet Tag was scanned while your pet was missing, we recommend replacing it once your pet is recovered. Every scan reveals the tag's unique 16-character token to whoever scanned it, and that token continues to work indefinitely — someone who kept a photo of the QR code (or just remembered the URL) can still open the landing page and trigger scan notifications to you, or see your contact information if the tag is in Lost Mode again in the future. The cleanest way to cut that risk is to delete the compromised Pet Tag in the app (which invalidates the token immediately) and order or generate a new one. See Are my Tags secure? for how tag tokens work and why they should be treated like passwords.

An Personal Emergency Tag is, by default, a safety device: if someone scans it or calls our toll-free number about it, we assume you are in trouble and your emergency contacts are alerted immediately.

But an Personal Emergency Tag is also a physical item that people lose. Clip it to your keyring, slip it into your wallet, or attach it to any everyday carry, and sooner or later it's going to be left at a café or dropped in a parking lot. If a stranger scans the tag at midnight because they found your keys or wallet, you probably do not want your emergency contacts woken up. Personal Emergency Tag Lost Mode flips the tag into "I've lost this item" mode so scans are routed to you directly and your emergency contacts are NOT notified. This is the opposite of Pet Tag Lost Mode.

• Scans notify only you, not your emergency contacts.
• A home screen banner stays visible the entire time Lost Mode is on, so you do not forget to turn it off once you recover your personal item.
• There is no automatic expiry — you control when it is on or off.

Your other safety features still work normally. When Lost Mode is on, the Personal Emergency Tag is by definition not with you — so scans on it tell us where your keys or wallet are, not where you are. Your check-ins, Pet Tag monitoring, and escalation rules continue to run independently and will alert your emergency contacts through their usual channels if something goes wrong, regardless of the keychain's Lost Mode state.

If your Personal Emergency Tag was scanned while your keys or wallet were lost, we recommend replacing it once the item is recovered. Every scan reveals the tag's unique 16-character token to whoever scanned it, and that token continues to work indefinitely — someone who kept a photo of the QR code (or just remembered the URL) can still open the landing page in the future and reach your emergency contacts. The safest move is to delete the compromised Personal Emergency Tag in the app (which invalidates the token immediately) and order or generate a new one. See Are my Tags secure? for how tag tokens work and why they should be treated like passwords.

• Check-in reminders — when a check-in is coming due.
• Alert notifications — when you or someone you monitor misses a check-in.
• Scan notifications — when someone scans one of your QR tags.
• Escalation notifications — sent to your emergency contacts during an active alert.

• Make sure notifications are enabled in your device settings for the Stantinel app.
• Check that notifications are toggled on in Stantinel's Settings screen.
• On Android, make sure the app is not restricted by battery optimization. Go to Settings > Apps > Stantinel > Battery and select "Unrestricted".
• On iOS, go to Settings > Notifications > Stantinel and make sure "Allow Notifications" is on.
• If you recently reinstalled the app, open it once so your notification token is refreshed.

Yes. Go to Settings > Notification Sound to choose from the available alert sounds. Different sound options help you distinguish Stantinel alerts from other app notifications.

Stantinel Pets has four tiers. Everyone starts on Free; paid tiers unlock more pets, tags, notification channels, and advanced features. Subscriptions are billed and managed through the App Store (iOS) or Google Play (Android).

Free — $0

Get started with basic safety check-ins.

• Up to 5 emergency contacts, 5 check-ins, and 5 escalation rules.
• Up to 2 pets and 2 Pet Tags.
• No Personal Emergency Tags.
• Push notifications and Telegram notifications.
• No scan notifications on Pet Tags, no Lost Mode.

Core

Unlimited check-ins and contacts for peace of mind.

• Unlimited contacts, check-ins, and escalation rules.
• Up to 5 pets, 5 Pet Tags, and 5 Personal Emergency Tags.
• Push notifications and Telegram notifications.
• Pet Tag scan notifications and Lost Mode unlocked.

Core Plus

SMS and voice alerts, photos, and more.

• Everything in Core, plus:
• Up to 15 pets, 15 Pet Tags, and 10 Personal Emergency Tags.
• SMS notifications and Telegram two-way reply.
• Profile photos and pet photos.
• Personal Emergency Tag full feature set (scan notifications and all advanced Personal Emergency Tag features).
• Custom notification sounds.

Premium

Full power with high-volume alerts and travel mode.

• Everything in Core Plus, plus:
• Unlimited pets, Pet Tags, and Personal Emergency Tags.
• SMS reply to check in — complete a check-in by replying to the reminder SMS.
• Travel mode for temporary schedule adjustments.

Physical Pet Tags and Personal Emergency Tags purchased through the in-app shop are sold separately from the subscription and are available to users on any tier. See the Terms of Sale for details.

Subscriptions are managed by Apple or Google, not by Stantinel directly:

• iOS: Settings > Your Name > Subscriptions > Stantinel > Cancel.
• Android: Google Play > Payments & subscriptions > Subscriptions > Stantinel > Cancel.

After cancellation, you keep your paid features until the end of the current billing period, then revert to the Free tier.

You can update your display name and profile photo in Settings > Profile. To change your email address or sign-in method, contact us at [email protected].

From the app:

• Go to Settings > Profile > Delete Account.
• Confirm the deletion when prompted.

By email:

Send a request to [email protected] from the email address associated with your account. We will process the deletion within 30 days.

• Your user profile, preferences, and notification tokens.
• All pets and their associated QR tags.
• All check-in schedules and history.
• All alerts, escalation rules, and emergency information.
• Your safety group and contact relationships.
• Profile and pet photos.

Scan events from your QR tags that have already been anonymized (older than 90 days) are retained in aggregate form with no link to your account.

One exception: shop orders. If you have purchased physical merchandise through the in-app shop, those order records are retained for 7 years even after account deletion, as required by Canadian Revenue Agency business-record regulations. About 30 days after you delete your account, we scrub the most sensitive personal identifiers from those records — specifically your display name and shipping address. What we keep is the email address associated with the order, the order details themselves, and the QR tag token (retained anyway to prevent collisions). Retained data is used only for tax, accounting, and dispute-resolution purposes, never for marketing. See the scrub pattern in our Privacy Policy for full details.

Stantinel collects the data necessary to operate safety check-ins, QR tags, and emergency alerts. This includes your account info, check-in schedules, pet profiles, and emergency contact details. We do not collect advertising identifiers, browsing history, or clipboard contents. See our full Privacy Policy for details.

No. Stantinel does not continuously track your location. Location is captured only at the moment you complete a check-in, and only if you have granted location permission. You can deny or revoke location access at any time in your device settings.

No. We do not sell, rent, or trade your personal data. We do not use advertising SDKs or data brokers. See our Privacy Policy for full details.

• All data in transit is encrypted with HTTPS/TLS.
• All data at rest is encrypted with AES-256 via Google Cloud.
• Database security rules enforce role-based access.
• Emergency information visibility is gated by trust tier.
• Each QR tag carries a 16-character secret token (~82 bits of entropy) so tag URLs cannot be guessed or enumerated.
• Scan notifications per tag are rate-limited to prevent notification spam.